TERMS OF USE

Our full Terms & Conditions are coming soon

KINARA is a healthcare service initiative of Equiliva Healthcare Private Limited.

As we prepare for launch, we are finalising our comprehensive Terms & Conditions and platform-use policies. We want these terms to clearly explain what you can expect from KINARA, what we expect from people using our services, and how situations such as bookings, cancellations, payments and missed appointments will be handled.

Healthcare comes first
Our website and booking platform help you access mental healthcare services. Clinical decisions remain the responsibility of appropriately qualified professionals, and separate information and consent may apply to clinical and telehealth services.

Bookings & payments
The applicable fee, service or programme inclusions, and any specific payment or cancellation conditions will be shown as part of the relevant booking process. Our broader platform rules for cancellations, missed appointments and related situations are still being finalised.

KINARA is not an emergency service
We do not provide continuous monitoring or guarantee an immediate online response. If you or someone else may be in immediate danger, please seek appropriate emergency assistance rather than waiting for an appointment, email or platform response.

Please respect the privacy of sessions
KINARA's current policy is that healthcare sessions are not recorded or transcribed, and AI is not used during sessions. Participants should not independently record or transcribe sessions either.

Final Terms & Conditions — Coming Soon

Our complete Terms & Conditions are being developed as part of KINARA's pre-launch governance and operational review and will provide clearer rules for use of the platform, bookings, payments, cancellations, responsibilities and service-specific conditions.

Until then, this page is a temporary pre-launch information notice and is not KINARA's final Terms & Conditions.

Questions about KINARA or our services?
kinara@eqlhc.com