Individual Sessions

Information and consent for one-to-one care through KINARA

About your session

An individual session is a private consultation with a qualified professional. Depending on what you book, this may involve counselling, psychotherapy, psychological or psychiatric assessment, medical mental-health consultation, education, care planning, or referral. Your professional will explain what the service can offer and whether another form of care may suit you better.

KINARA currently provides clinical services only to adults aged 18 and above. Taking part is voluntary. You may ask questions, decline to answer a question, or withdraw from future care. Applicable payment and cancellation terms for an existing booking may still apply.

Online sessions

Appointments may be conducted by video, audio, or telephone. Online care has limitations: some information may be harder to assess remotely, physical examination may not be possible, and technical interruptions can occur. Your professional may recommend in-person assessment or another service when appropriate.

Please join from a quiet, reasonably private place with a suitable device and connection. The professional may confirm your identity, current location, backup phone number, or emergency contact for safety.

Privacy, confidentiality, and recording

Your information is handled confidentially under KINARA's Privacy Policy and relevant professional obligations. Only authorised people with an appropriate care, supervision, safety, administrative, or legal reason should access it. Confidentiality may have to be limited to address serious immediate harm, safeguarding duties, or a lawful order; any disclosure should be restricted to what is reasonably necessary.

Under KINARA's current policy, clinical sessions are not audio- or video-recorded, transcribed, or processed using AI meeting or note-taking tools. Please do not record, photograph, screen-capture, livestream, transcribe, or use recording bots during your appointment. Appropriate professional notes may still be kept securely.

Wellbeing, referrals, and emergencies

Discussing personal concerns can sometimes be upsetting. Tell your professional if you need to pause. If another professional, medical assessment, or in-person service would be more suitable, a referral may be recommended. Additional services are charged separately unless expressly included in your booking.

KINARA is not an emergency service and does not provide continuous crisis monitoring. For immediate danger in India, call 112 or go to the nearest emergency department. For telephone mental-health support, Tele-MANAS is available at 14416. Do not wait for a KINARA appointment or callback in an emergency.

Fees and your choices

The session fee, duration, and applicable cancellation, rescheduling, and refund conditions are communicated at booking. If K-Pay is available, your selected tier does not change the standard of care. A family member, employer, or supporter paying for care does not automatically gain access to confidential session information.

Consent and acknowledgement

Please make sure you understand the service, the limitations of online care, confidentiality and its exceptions, the recording restrictions, referrals, emergency arrangements, and booking terms. You can ask for clarification before giving consent.

Confirming this document during booking means you have read and understood this information. KINARA will separately verify and record your explicit informed consent for the individual service before care begins. You may withdraw consent for future sessions, subject to terms governing bookings already made.

Group Sessions

Information and consent for facilitated groups and group-session packages

About group care

A group session brings participants together with one or more qualified facilitators to learn, reflect, practise skills, or receive support around a shared concern. The purpose, size, duration, number of meetings, and facilitator arrangements depend on the specific group booked. KINARA currently provides clinical group services only to adults aged 18 and above.

Other participants will hear some of what you share. You can choose how much to say, decline a question, ask for help, or withdraw from future participation. A facilitator may recommend a different service if the group is unsuitable for your needs.

Respect and shared confidentiality

Treat others respectfully, do not pressure anyone to disclose personal information, and maintain appropriate boundaries. Do not reveal another participant's identity, contact details, personal circumstances, statements, or group discussions outside the group, including after the programme ends.

KINARA and facilitators take reasonable steps to protect confidentiality, but cannot guarantee that other participants will keep information private. Confidentiality may also have lawful or safety-related limits. Facilitators may redirect discussion, mute, pause, or discontinue someone's participation where reasonably necessary for safety or group functioning.

No one may record, photograph, screen-capture, livestream, transcribe, use AI/automated note-taking tools, or distribute group content. KINARA does not routinely record or transcribe group sessions under its current policy. Necessary attendance or clinical records may still be maintained securely.

Joining online

For online groups, use a private, quiet space, suitable device, and reliable connection. Prevent other people from overhearing the group; headphones can help. Tell the facilitator if privacy cannot be maintained. Identity, location, or emergency-contact details may be checked for safety. Technical difficulties may require a pause or rescheduled session.

Distress, referrals, and emergencies

Group discussions can sometimes bring up difficult feelings. Tell the facilitator if you need support. If individual, medical, psychiatric, or in-person care is recommended, additional services are charged separately unless stated as included.

Group sessions are not emergency services. For immediate danger in India, call 112 or visit the nearest emergency department. Tele-MANAS (14416) offers telephone mental-health support. Do not rely on a group session or KINARA response during a crisis.

Attendance, payment, and refunds

Follow the announced schedule and inform KINARA of expected absences. Fees, any K-Pay option, minimum-group arrangements, and cancellation or refund rules will be communicated when booking. A confirmed group place is generally non-refundable for missed sessions, change of mind, or voluntary withdrawal. If KINARA cancels or materially cannot deliver the service, an appropriate remedy is offered under the applicable terms. Extraordinary personal circumstances may be reviewed by administration, but approval of a client-requested refund is not guaranteed, subject to applicable rights.

Consent and acknowledgement

Before joining, please understand the group's purpose, shared confidentiality responsibilities, no-recording rule, respectful-conduct expectations, online risks, emergency provisions, and booking terms. You may ask questions first.

Confirming this document during booking means you have read and understood this information. KINARA will separately obtain and record your explicit consent to participate and your agreement to the group privacy and conduct rules before the group begins.

Ash Out

Information and consent for KINARA's six-session tobacco-cessation programme

About Ash Out

Ash Out is a professionally facilitated online support group for adults aged 18 and above who want help stopping or reducing tobacco use. It consists of six weekly group sessions, currently conducted in English, combining discussion, education, reflection, and supportive activities. Depending on group size, sessions generally last 45–90 minutes. Dates, timings, fees, and joining instructions are confirmed before the programme begins.

Ash Out is not individual psychotherapy, an emergency service, or a replacement for specialist addiction, psychiatric, or medical treatment. Stopping tobacco use cannot be guaranteed. Detailed facilitator methods and internal session plans are not part of this public information page.

Assessment and suitability

KINARA's clinical team reviews suitability for online group participation, including your access to a private space, adequate internet, a suitable device, and any relevant clinical or safety needs. Suitability may be reviewed during the programme. If group support is insufficient, other care or referral may be advised.

Attendance and group participation

Please aim to attend all six meetings and ordinarily at least five of the six sessions. You may choose how much personal information you share, decline a prompt, or withdraw from future participation. Inform KINARA of absences or joining difficulties. Facilitators may intervene or discontinue participation when required for safety, privacy, or respectful group functioning.

Privacy, confidentiality, and recording

Other members may hear what you share. Respect their privacy and never disclose another person's identity, statements, or circumstances outside the group. KINARA cannot guarantee other participants' conduct, even though facilitators take reasonable safeguards.

Recording, screenshots, photography, livestreaming, transcription, AI meeting bots, and distributing group content are prohibited. KINARA does not record or transcribe sessions under its current policy. Join privately with a suitable connection and tell the facilitator if someone else can hear or see the session.

Safety, support, and additional services

Tobacco-related conversations may sometimes cause cravings or emotional distress. Tell a facilitator when you need a pause or support. KINARA may recommend an individual, medical, psychiatric, or in-person service. Professional referrals arranged through KINARA's approved Ash Out pathway are charged separately at an applicable reduced rate, which is explained before booking. External providers may have their own fees. Medicine and additional consultations are not automatically included.

Ash Out does not provide continuous emergency support. In India, call 112 or visit the nearest emergency department for immediate danger; Tele-MANAS (14416) offers telephone mental-health support.

Payment, cancellation, and refunds

The programme fee and any applicable K-Pay choice are shown before payment. Once confirmed, routine cancellation and refunds are not available for change of mind, absence, partial participation, or voluntary withdrawal. If KINARA cancels or materially cannot deliver the paid programme, an appropriate remedy under its terms will be offered. Extraordinary or unavoidable personal circumstances may be reviewed by administration, but a client-requested refund is not guaranteed, subject to applicable rights.

Progress and records

KINARA may request relevant attendance, progress, and feedback information to support care and improve the programme. Necessary clinical and operational records are handled with appropriate safeguards under the Privacy Policy. Participation does not automatically authorise identifiable research, marketing, testimonials, or publicity; separate consent is needed where applicable.

Consent and acknowledgement

Before joining, please understand the six-session format, expected attendance, group privacy and recording rules, clinical suitability checks, referral charges, emergency arrangements, and booking terms. Ask questions if anything is unclear.

Confirming this document during booking means you have read and understood this information. KINARA will separately obtain and record your explicit informed consent and agreement to the programme's group rules before participation begins.